Refund & Cancellation Policy
Last updated: Dec 10, 2025

All payments made through Stripe are for custom digital design work. There are no physical goods and nothing is shipped.

The goal of this policy is simple: keep things fair, clear, and easy to walk away from if it isn’t working for you.

1. What you’re paying for

Each payment covers a specific 4-week cycle of work:
• A defined number of social media feed posts created for you during that 4-week period, and
• Delivery of those posts as image files by email or shared folder.

2. Cancel anytime (future cycles)

You can stop future billing at any time.
To cancel, email:
holden@theholden.ca
Once you request cancellation, I stop all future 4-week charges. You will not be billed again after the current 4-week cycle unless you choose to restart.

3. Simple refund guarantee (current cycle)

If you’re unhappy for any reason during your current 4-week cycle, email:
holden@theholden.ca
before that cycle ends.

When you do that, I:
• Refund that cycle’s payment in full, and
• Stop all future charges.
If it’s not working for you in the current cycle, I unwind that payment and close the tab.

4. Past completed cycles

The guarantee above applies to your current 4-week cycle.

Cycles that were fully completed and accepted in the past are not automatically refunded. If something feels genuinely wrong about an older period, you can still email:
holden@theholden.ca
and I’ll review it, but there is no standing promise to refund older cycles beyond what local law requires.

5. Billing errors

If you believe you were charged in error (for example:
• duplicate payment,
• wrong amount, or
• a charge after you already requested cancellation),
email:
holden@theholden.ca
as soon as you notice it.
Genuine billing errors are reversed or refunded in full for the affected charge.

6. Chargebacks

If you have any issue with a payment, contact me first at holden@theholden.ca. Most problems can be solved faster and more cleanly that way. If a chargeback is filed without any prior contact, I may immediately pause ongoing work and cancel future cycles while the situation is reviewed.

7. Legal rights

Nothing in this policy removes any rights you have under applicable consumer protection law in your jurisdiction. If local law gives you additional mandatory rights to refunds or remedies for faulty digital content, those rights still apply.